Refund policy

Return & Refund Policy

Last Updated: November 13, 2026

At Campalert, customer satisfaction is an important part of our commitment to providing a positive shopping experience. We want you to feel confident when purchasing our keychains, charms, and accessories.

If your order does not meet your expectations, we offer a 30-day return policy with free return shipping for eligible items.

Please review the following information to understand our return, exchange, and refund procedures.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days from the date their order is delivered.

To be eligible for a return, the following conditions generally apply:

The return request must be submitted within 30 days of delivery.
The item must be returned with its original components and accessories, where applicable.
Customers should provide proof of purchase, such as an order number or order confirmation email.
Items should be reasonably protected during return shipping to prevent additional damage.

We understand that customers may need to inspect their purchases. Normal inspection does not automatically disqualify an item from being returned.

Products showing substantial damage caused by misuse or unauthorized modification may be subject to review.

2. Free Returns

Campalert offers free return shipping for eligible returns initiated within the 30-day return period.

Customers are not required to pay return shipping fees when following the return instructions provided by our support team.

To avoid unnecessary costs or delivery complications, please contact us before sending any item back.

We will provide the appropriate return instructions and, where applicable, a prepaid return label or another return arrangement at no cost to you.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to support@campalert.site with the subject line "Return Request – Order Number."

Please include your order number, the item you wish to return, and a brief explanation of your request.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the necessary return instructions.

Step 3: Prepare Your Package

Pack the item securely, including any original accessories or components that belong to the product.

Step 4: Send Your Return

Follow the shipping instructions provided by our team. Eligible returns will not incur return shipping charges.

Step 5: Receive Your Refund

Once the return has been received and reviewed, we will notify you of the refund decision and next steps.

4. Refund Eligibility

Eligible returns may receive a refund of the original purchase price.

Refunds are generally issued to the original payment method used during checkout.

Where applicable, taxes paid on refunded merchandise will also be refunded in accordance with relevant law.

We do not charge restocking fees for eligible returns.

Any deductions, if legally permitted and applicable, will be explained before the refund is finalized.

5. Refund Processing Time

After we receive and inspect a returned item, we aim to complete the refund review within 5 business days.

Once approved, refunds are initiated to the original payment method.

Depending on your bank, card issuer, or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

These financial processing times are outside our direct control.

If you have not received your refund after the expected period, please contact support@campalert.site.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible after delivery.

Include your order number, a description of the issue, and photographs if available.

Our support team will review the situation and arrange an appropriate resolution, which may include a replacement, refund, or another remedy.

Customers will not be responsible for return shipping costs when an item is defective, damaged upon arrival, or incorrectly fulfilled.

Nothing in this policy limits your statutory rights regarding faulty or misdescribed goods.

7. Exchanges

If you would like to exchange an item for another available product or design, please contact our customer support team.

Exchange availability depends on current inventory and the circumstances of the request.

Where a direct exchange is unavailable, we may recommend returning the eligible item for a refund and placing a new order.

Any additional charges or price differences will be communicated before proceeding.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@campalert.site.

We will attempt to accommodate cancellation requests before an order has been processed for shipment.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

9. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please check the delivery location and contact the carrier where appropriate.

You may also contact our support team for assistance.

We will review available tracking and shipping information and work with you toward an appropriate resolution.

10. International Returns

Our free 30-day return policy is available to eligible international customers.

Please contact us before shipping an international return so we can provide suitable instructions.

Customers should not send products to an unconfirmed return address.

11. Contact Information

For return, refund, or exchange inquiries:

Campalert
Email: support@campalert.site
Phone: +1 (716) 625-6168
Website: https://campalert.site

Business Mailing Address:
21800 Pacific Hwy S, Apt J303
Des Moines, WA 98198
United States

Please note that our business mailing address is not automatically a return processing location. Always request return instructions before sending merchandise.